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Nair Systems is currently looking for Sr Officer / Manager - Temenos Core Banking Support for our UAE operations Mandatory Key Technical expertise In depth knowledge on technical components of Temenos Product & surrounding systems like below. Key Technical expertise – In depth Knowledge in the below Modules  Lending (LD), Mortgages, Past Dues  General Ledger of Temenos  Accounts (AC and AA Accounts), AA Modules in Lending and Deposits. Understanding of various AA activities, key parameters in AA & ability to do a performance finetuning, Archival of AA Tables. Ability to design AA Products independently.  Payments from FT, Standing orders, ISO Messages, Teller Module.  TAFJ & TAFC Framework with working knowledge in MQ, TOCFEE, Browser Set-up.  IRIS, Complex Integration developments, Integration Framework to third party Middleware, Knowledge on integration with REST Messages.  Data Streaming concepts using IF module.  Islamic Banking Knowledge • Writing Complex Programmes for the Service Jobs using Multi-threading, COB Jobs, Interface development using OFS. Should have very good knowledge to design Version screens, enquiries, Advice and writing programme. • Should have working knowledge to debug complex production issues, Performance finetuning at application, database and Web layer (IBM WAS, Jboss) • Provide L2/L3 support and incident resolution for T24 issues coming from development, change requests. Key responsibilities 1. Production application support (Temenos Core) • Provide L2/L3 production support for Temenos Core Banking. • Handle business user incidents related to: • customer and account processing • deposits and lending products • transactions, payments and transfers • fees, charges and profit / interest processing. • General Ledger, Mismatch resolution etc • Act as the primary application contact for all Temenos production issues. 2. Incident ownership and service restoration • Own production incidents end-to-end: • triage and impact assessment • functional and technical analysis • coordination of recovery actions • communication to business and IT stakeholders. • Ensure timely restoration of services in line with Bank’s SLAs. 3. Root Cause Analysis and problem management • Perform detailed Root Cause Analysis (RCA) for major and recurring incidents. • Identify root cause across: • product and parameter configuration • data conditions • routines and custom developments • interface behaviour. • Propose permanent fixes and preventive actions in coordination with internal teams. • Log and manage defects with: • internal development teams • Temenos vendor support. • Support defect reproduction, data preparation and validation of fixes in production-like controlled scenarios. • Participate in deployment and post-fix verification activities. 4. Analysis of routines and complex processing • Analyse standard and customised Temenos routines and processing logic. • Investigate: • Validation failures • Unexpected product behaviour • complex transaction and posting scenarios. • Managing the Volumes in application • Work closely with development teams to explain business flows and expected behaviour. 5. Production operational and admin-type activities • Perform application operations activities, including: • application and service health checks • controlled restarts of Temenos and related components (as per runbooks) • monitoring of batch and operational processes. • Support EOD / batch processing and resolve application-level failures. 6. Collaboration with internal technical teams • Work closely with: • database team (data investigation, performance and data correction activities) • development team (routine and code analysis) • integration and middleware teams • infrastructure and platform teams. • Act as the Temenos application SME during major incidents and production outages. 7. Vendor coordination • Raise and manage support cases with the Temenos vendor in the Portal. • Provide functional scenarios, logs and data evidence. • Track fixes, patches and known issues relevant to the bank’s implementation. Terms and conditions Joining time frame: Immediate Should you be interested in this opportunity, please send your latest resume in MS Word format at the earliest at nishanthini.suda@nairsystem ...