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Nair Systems is currently looking for Flexcube Support Consultant (Offshore) for our UAE operations Required Skills and Knowledge To be effective in this role, the team need a mix of technical, functional and soft skills. • Good understanding of banking operations (retail, corporate, Islamic, trade modules in FLEXCUBE) and EOD/BOD processing. • Technical proficiency in Oracle SQL, Unix/Linux commands, log analysis, and file handling. • Familiarity with middleware components (e.g., WebLogic, MQ, OHS) and system integrations. • Working knowledge of ITIL processes (Incident, Problem, Change Management). • Strong communication, documentation, and stakeholder coordination skills. • Awareness of audit, compliance, and regulatory standards applicable to banking operations. Support Shift Timing • 24x7 or as agreed operating model with shift handovers. Responsibilities: The provider shall deliver the following activities as part of L0/L1 support in all regions Oracle FLEXCUBE: • Monitor and acknowledge alerts, incidents, and service requests raised • Provide first-level analysis and resolution for known/recurring issues as per documented knowledge base and SOPs. • Escalate unresolved incidents to L2/L3 teams with adequate diagnostic information (logs, error codes, transaction details). • Fulfill approved service requests, such as user inquiries, access provisioning within controlled parameters, and minor configuration tasks. • Provide timely communication and updates to stakeholders on ticket progress and closure. • Create and maintain knowledge articles, SOPs and troubleshooting guides for repeat issues and operational tasks. • Maintain shift logs and handover notes for effective follow-the-sun support model. • Document known errors and workarounds in coordination with L2/L3 teams. • Support problem analysis by gathering system logs, reproducing scenarios, and providing inputs for root cause analysis (RCA). • Track open problem records and drive them to logical closure in collaboration with higher support levels and vendors. • Provide required evidence and extracts to support internal and external audit activities. • Participate in compliance activities such as access reviews, password policy checks, and audit trail verifications. • Ensure support activities comply IT security, risk, and regulatory standards. • Perform system sanity checks post EOD/BOD cycles, infrastructure upgrades, deployments, or patches. • Support periodic activities such as certificate renewals, log archival, and system health checks. • Participate in infrastructure uplift and improvement projects by validating system functionality from a user perspective. Deliverables • Timely resolution and closure of incident and service tickets as per SLA. • Weekly/Monthly performance reports on incident/service request volumes, resolution trends, and SLA compliance. • Up-to-date knowledge repository including SOPs, troubleshooting guides, and shift handover notes. • RCA inputs and documented evidence for audit/compliance requirements. • Periodic sign-offs for system sanity checks, certificate renewals, and infra-related activities. Joining time frame: 2 weeks (maximum 1 month) Should you be interested in this opportunity, please send your latest resume in MS Word format at the earliest at nishanthini.suda@nairsystem ...